Catalogue Summary

At Broome Beach Company, we make clothing built for the conditions. Our BBCXplore range has been designed and tested by us in the Kimberley. We take real care in how our products are made, but we know things can sometimes go wrong but we will always endeavour to find a solution and work with our partners. For our wholesale partners, returns for faulty, damaged or incorrectly supplied items are accepted in line with Australian Consumer Law and should be reported as soon as possible after delivery.

Broome Beach Company has the right to refuse returns for change of mind, sizing or over-ordering, however we may choose to approve any of these requests at our discretion. Any approved return must be unworn, unwashed, unaltered and in original saleable condition, with tags and packaging intact. Please do not send any goods back without prior approval from Broome Beach Company.

For returns assistance, please contact Broome Beach Company at hello@broomebeachcompany.com.au

Full Returns Policy

This Returns Policy applies to all wholesale orders placed with Broome Beach Company for clothing and related products. It is intended for trade customers and should be read together with Broome Beach Company's terms of sale. Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Faulty, Damaged or Incorrect Goods

If any goods are faulty, damaged in transit or supplied incorrectly, you must notify Broome Beach Company as soon as reasonably practicable after delivery, preferably within 7 business days of receipt. We may request photographs, invoice details, item information and any other reasonable evidence required to assess the claim. Where a claim is accepted, or where required by law, we may provide a replacement, repair, credit or refund, depending on the nature of the issue.

Change-of-Mind and Sizing Returns

For our wholesale customers, returns for change of mind, incorrect selection, over-ordering or sizing preference are not automatically accepted and remain subject to our discretion. Where a return is approved, the goods must be unworn, unwashed, unaltered, in original saleable condition, and returned with all tags and packaging intact. Approved discretionary returns may be subject to a restocking fee and must be received within the timeframe specified in the return approval. Any returns that are accepted for the reasons above will be liable to pay the return freight costs via the same freight method as the sender used.

Non-Returnable Items

Unless required by law, Broome Beach Company does not accept returns for clearance lines, discontinued stock, special orders, custom-made or embellished garments, garments that have been worn, washed or altered, or goods not returned in original saleable condition. For hygiene reasons, intimate apparel, or any item identified as non-returnable at the time of sale, may also be excluded from return.

Return Process

Goods must not be returned without the prior approval of Broome Beach Company. To request a return, please contact us with your account name, invoice number, item details, quantities and the reason for return. Where a return is approved, we will provide instructions for sending the goods back. Returns sent without prior approval may be refused or delayed.

Shipping Costs and Risk

Unless otherwise agreed or required by law, the customer is responsible for freight and handling costs associated with approved discretionary returns. Where a return relates to goods that are faulty, damaged or supplied incorrectly and the claim is accepted, Broome Beach Company will reimburse reasonable return freight costs or provide appropriate return instructions. Returned goods remain the customer's responsibility until received by us.

Refunds and Credits

Any approved refund, credit, replacement or repair will be processed within a reasonable time after the returned goods have been received and assessed. Broome Beach Company may issue a credit to your trade account where appropriate, except where a refund is required by law. For returns assistance, please contact hello@broomebeachcompany.com.au before sending any goods back.