Refund policy

RETURNS

Returns are accepted for a credit or exchange providing it is returned within 7 days of receiving the goods.

Please contact BBC immediately if you wish to return your order for a credit or exchange.

Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.

Return shipping method and associated costs are the responsibility of the customer.

Return delivery costs for a faulty, or incorrectly supplied item will be the responsibility of BBC. We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. We are not responsible for returns that are not received. Please follow your return tracking details to monitor your return delivery.

FAULTY GOODS

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty. You will receive a full refund if the item cannot be repaired or replaced.

Need help? Please contact us at hello@broomebeachcompany.com.au